FAQs

Below are some of the most commonly asked questions from our customers.
If you need further help, feel free to reach out to us anytime!

1. How long does shipping take?

Shipping typically takes:

  • Canada: 7–15 business days

  • USA: 7–18 business days

  • International: 10–20 business days

Processing time is 1–3 business days.

2. Do you offer order tracking?

Yes! Once your order is shipped, you will receive a tracking number via email.
Some items may ship separately and may have different tracking updates.

3. Why did I receive my order in multiple packages?

We work with multiple suppliers to provide you with unique Christmas products.
Your items may arrive separately so you get them as quickly as possible.

4. What is your return policy?

If your product arrives damaged or incorrect, we will gladly replace it or offer a refund.
Please contact us within 14 days with your order number and photos.

5. Can I change or cancel my order?

We start processing orders quickly, so changes may not always be possible.
Please contact us immediately with your order details and we’ll do our best to help.

6. What payment methods do you accept?

We accept all major payment types including:

  • Credit/Debit cards

  • PayPal (if enabled)

  • Shopify-secured checkout methods

7. How can I contact you?

You can reach us anytime at:
📧 cozyclaus25@gmail.com

We’ll respond as quickly as possible, especially during the holiday season.